Issues
Exceptions that need a human — complaints, missed stops, mismatches.
Milk packet torn on arrivalHighDamaged product
Customer sent a photo of a leaking packet. Today's delivery marked failed.
Missed delivery on Oct 3MediumMissed delivery
Gate was locked. Rescheduled; customer paused until Oct 12.
Charged for a paused dayMediumPayment discrepancy
Customer says Oct 5 was a holiday pause but was billed ₹60.
Wrong flat number on routeLowAddress issue
Delivery boy went to Flat 7 Block A instead of Block C.